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Communication Techniques for EA

April 14, 2020 | 9 AM to 5 PM | Joy~Nostalg Hotel & Suites Ortigas Manila

Program Description

So many things are about communication. 

It really is a life skill after all: From the words we send out on our phones to each email we compose and send; communication is a continuous process we all engage in. Because we want you to live a more empowered life, we want to equip you with tips and tricks which allow you to be impactful everyday.


Communication Techniques for EAs are tried and tested techniques which you can apply in the most practical sense to help you communicate for success all day, in both your work and personal lives.


We'll cover everything from how you can become more strategic in communicating what you want; to looking, sounding, and listening smarter, and as a result creating results in areas that matter.

Who Should Attend

  • Secretaries and Executive Assistants who want to learn how to be more powerful and strategic communicators.

Your Facilitator

Doreen Cooper is an international training and development professional for communication and self-development. After earning her degree in Organizational Communication from De La Salle University, Doreen spent most of her years working for one of the world’s top multinational companies. Her packed CV reflects experience in the fields of marketing, sales, recruitment, events management, training and development, business strategy, and regional communications & coordination. She became a solopreneur in 2015, while taking her Masters Degree in Communication at the Ateneo de Manila University.

Doreen is an active member of Toastmasters International, a public speaking and leadership skills organization. She is currently the Program Quality Director for Makati, a role which oversees the planning, organizing and execution of quality training programs for members.

Some of Doreen’s trademarks as a speaker and trainer are polished style, captivating fluidity, and a strong structure. She is a self-published author, with a book entitled ‘#Adulting: 5 Secrets to Embracing Change in Life & Career’.

Course Outline

Introduction to Effective Communication


We start the workshop with an overview, identify effective communication goals, explore barriers to effective communication, and encourage solution-oriented mindsets and behaviors by tying everything together with best practices.


Top 10 Communication Techniques


The biggest chunk of the day’s discussions contents break ten tips into smaller, easier-to-understand pieces through different learning methodologies and activities such as case applications, role plays, video viewings, games, and other structured learning activities.

Among the crucial content covered are How to Structure Messages in the Workplace, Becoming a Better Listener, Defining Audiences and Objectives, and Building Trust through Communication.


Communicating Through Personal Style


Discover what clothing styles and colors work for you and communicate your best self to others.


Culminating Activity


Before the workshop ends, participants are grouped together and given guidelines on how to produce a Personal Action Plan for Effective Communication.


Wrap-up / Closing


A final check for questions, and a few closing activities before ending for the day!

Learning Benefits

Participants are provided the opportunity to learn techniques and frameworks, gain a deeper understanding of how to hone skills, and learn from the reflection and experiences of others in the following areas:

- Forming the right objectives when communicating;

- Determining and considering audience profile when they communicate;

- Communication goals to help us create clear, impactful communication;

- Listening filters and how to overcome them;

- What clothing styles and colors work best for your body type and skin tone;

- Communication techniques which will help you get the results you want.

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