I.  Choose & Stick to a Customer Service Mindset
    Customer service is a concept that should not be confined to the service industry. The concepts apply in        whatever field you are in. What are the benefits of living a customer service centered life?

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II. Construct A Positive Experience

    The difference between you and the other guy (or the other company!) is the “experience” that people will      glean from interacting with you. That experience will either build you up or tear you down.

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III. Channel Your Leadership Skills

    We all need to lead through personal mastery and leverage our area of giftedness. This is done through          much reflection and intentional development.

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IV. Communicate Effectively

    Human beings use several ways to communicate – most of these channels are ineffective and impersonal.      In a world where people constantly “communicate”, connection is often left out yet it is the most vital                objective.

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V. Customize Your Approach

    Adjusting to different personalities and addressing their concerns are keys to delivering appropriate                service.

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VI. Create Value & Complement Your Customer

    Adding value will spell the difference between losing and retaining your customer (i.e. your co-workers’            goodwill, your partner’s loyalty, etc.).