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Problem Solving and Decision-Making

March 17, 2020 | 9 AM to 5 PM | Joy~Nostalg Hotel & Suites Ortigas Manila

Program Description

"Life is a continuous exercise in creative problem solving," says Michael J. Gelb, author and speaker on creativity and innovation. If we are to proceed successfully in whatever arena, then - at work, at home, in life - we cannot allow a problem to overcome us. Would we not instead prefer to have tools with which to approach and tackle problems head on and, as they say, "grab the bull by the horns"?
Get equipped with tools to help you take on problems. Learn how to exercise critical thinking and apply situational and root cause analysis, develop and generate alternative solutions, and map out and implement action plans effectively - from solution prioritization to project monitoring.

Learning Benefits

At the end of the program, participants are expected to identify the problem, conduct a root cause analysis to get into the real cause of the problem and decide on the best solution to address the problem. 

  • Describe the importance of problem-solving.

  • Describe the importance of situational analysis.

  • Identify root causes using root cause analysis tools.

  • Identify possible options to solve the problem.

  • Develop and implement effective action plans to support the preferred solutions. 

Your Facilitator

EJ Zara is a professional executive coach who has designed and delivered high-powered globally accredited development trainings and coaching. He has been tapped for his expertise in organizational strategic management and planning by companies such as Nike, Accenture, Philhealth, SSS, Board of Investments, Philippine AXA Life, Vishay Philippines, Inc., Philippine Heart Center, Intellectuall Property Office of the Philippines, Asiawide Refreshments Corporation, GMA, Social Housing and Finance Corporation, among others.

EJ is known for his trainings on leadership, team-building, communication and operations management. He has extensive knowledge in different fields in organization psychology such as Experimental and Social Psychology necessary in the formulation of marketing strategies and field studies - an added value he shares to his training engagements.

He also has extensive professional experience in Sales and Marketing for various niche markets, serving in top posts of the sales and marketing departments of Philamlife. Currently, he is a managing partner of entrepreneurial solutions, Rooster Manila, Co., and a Management professor in Enderun Colleges.

EJ has been certified in coaching and global leadership by American Management Association, International Coaching Federation and Thunderbird School of Global Management. He has a Bachelors Degree in Psychology from University of the Philippines, and took his Masteral Degree in Business Administration at the Ateneo Graduate School of Business.

Course Outline

I. Introduction to Problem Solving

  • Defining Problem Solving

  • Benefits of Problem Solving

  • The Problem Solving Process

  • Critical Thinking for Problem Solving

II. Situation and Root Cause Analysis

  • Situation Analysis

  • Root Cause Analysis

  • Fishbone Diagram and other RCA tools

  • Developing a Hypothesis

  • Project Planning

III. Development of Alternative Solutions

  • Techniques for Solution-Generation

  • Silent Idea Generation and Round-robin

  • Mind Mapping

IV. Effective Action Plan and Implementation

  • Solution Prioritization

  • Impact versus Ease of Implementation Matrix

  • Force Field Analysis

  • Decision Evaluation Matrix

  • Action Planning

  • Implementing a Solution

  • Project Monitoring 

Who Should Attend

This program will make use of case studies, group activities, peer-coaching and workshops. Lecture will be 1/4 of the program and the other 3/4 will be on-the-case workshops.

This program is recommended for supervisors, assistant managers and junior managers who desire to equip themselves with tools and techniques in problem solving and decision making.


"All the tools given were important and useful for our company. The overall learning experience in the workshop is excellent!"

Ronan Manlosa, Senior Manager,

L&D/OD, EEI Corporation

"I have lots of great learnings. Compared on some problem-solving workshops that I've attended, the flow was very structured and easy to implement."

Ariel Mata, Productions Supervisor,

Transitions Optical Philippines, Inc.

"The systematic ways in solving problems were the most valuable aspect. Thanks, Salt & Light Ventures! I'll become a better supervisor when it comes to identifying and solving business problems."

Richard Roman, Division Acting Chief,

Landbank of the Philippines

"EJ is a very informative person and knows what he is teaching about. After this workshop, I am going to talk to my colleagues and try to implement what we have learned for the betterment of our company."

Marissa Manalad, Project Officer,

Sunfu Solutions, Inc

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