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Effective and Assertive Communication Workshop 

December 4, 2019 | 9 AM to 5 PM | Joy~Nostalg Hotel & Suites Ortigas Manila

Program Description

Participants discover how they can be assertive while staying true to their unique behavioral style.


The primary objective of the seminar is to develop the CORE skills of the participants for effective, assertive, and collaborative communication through the CORE model:

  • CHARACTER Building when Communicating with Others

  • OPENNESS to Communicate


  • ENGAGEMENT using core skills for communication

Who Should Attend

This is a workshop-driven whole day session which is highly recommended for senior and junior managers, supervisors, and team leaders.

Your Facilitator

Xandra Yebron earned a Bachelor of Arts degree in Speech and Drama from the University of the Philippines in Diliman. She became a member of the faculty of Department of Speech and Communication & Theater Arts (DSCTA). Her interest in the performing arts and her experience as an instructor in UP nurtured her love for training. She was with UP for 9 years. Teaching Speech Communication courses allowed her to think of various teaching methodologies that suited her students. Being an instructor also honed her facilitation skills as the thrust was student-centered learning. When the opportunity arose, she grabbed the chance to train full-time. She was a Communication and Culture Trainer for Convergys, Philippines. She trained for 4 years. At Convergys, her training world expanded. She trained numerous classes in English grammar, pronunciation and call handling, went through Training With Impact, was certified as Communication Reference Facilitator for Training the Trainer (a coaching reference), was tasked to coach and certify a new trainer, and fulfilled administrative tasks related to training and assigned accounts.


Now with People Ignite, she continues to improve and learn. With her experiences, she becomes more passionate for training and people development. With the company, she hopes to help ignite that spark for continuous improvement and excellence.

Course Outline


The Social Media Revolution

What is communication today? (Workshop)


Part 1:


Communication Definitions

4 Levels of Communication

Iceberg Model of Communication

Barriers to Effective Communication

Personality Profiling

Driver, Analyzer, Persuader, Stabilizer

Part 2:


What Type of Communicator Am I?

Definitions of Passive, Aggressive, and Assertive Communication

Tips and Tools on Assertiveness

IMAGE of an Assertive Communicator

3PEP Method to Thought Organization

Positive Phrasing (Workshop)

Saying No

Giving Feedback

Delivering Bad News

Asking Questions

Why and When to Assert (Engaging in Crucial Conversations)

What is a Crucial Conversation

Benefits of Entering Crucial Conversations

How to Enter into Crucial Conversations


Part 3:


Creative Demonstration of Learned Communication Skills (Workshop)


"I love the Open Space Technology - You get the chance to speak up and assert yourself. I will assert myself whenever need arises and focus more on how to apply the topic to day-to-day process."

Leilani Bontia,

Deutsche Bank

"This training workshop has been helpful on enhancing my communication skills. I was able to learn more about myself as a communicator. I am excited to apply what I learned from the workshop when I sit back to work."

Eunice Davie Mendoza, Underwriter,

Sun Life of Canada Philippines, Inc.

"Learning my personality profile was helpful and also the

3 PEP techniques and Johan's window. Kudos! Personal profiling helped me a lot to prepare and how to connect up different people."

Ruel Fontanilla Santos,

Senior Product Manager,

Bostik Philippines, Inc.

"Discussions was arranged logically, making it easier to follow. I will be more confident in discussing issues with people in the office. Thank you for all the learnings"


Mario Luis Cruel, Division Head,

Credit Management Division, Philippine National Bank

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